Shipping policy
Shipping Policy
Shipping origin and processing
All orders ship from New York, USA.
Our current card release is expected to ship in late September 2026. This is an estimated dispatch date, not a delivery date. If this estimate changes, we’ll contact affected customers with an update and cancellation options.
United States shipping
We offer free standard shipping on US orders. Delivery time depends on the shipping service and destination.
International shipping
We ship to the international destinations available at checkout. Shipping charges are calculated and displayed before you complete your purchase.
Delivery times vary by destination. Customs processing may cause additional delays.
Import duties, taxes, or carrier handling fees may apply. Any amounts not collected at checkout are the recipient’s responsibility.
Shipping confirmation
You’ll receive an email when your order ships. Tracking information will be included when available for your shipping method.
Address changes and cancellations
Please check your shipping address carefully before placing your order. To request an address correction or cancel an order, email support@divadesu.com with your order number before it ships.
Orders canceled before shipment are eligible for a full refund. Once an order has shipped, we cannot change its address or cancel it. Please refer to our refund policy for return information.
Delayed, missing, or damaged orders
If your order is delayed, missing, or arrives damaged, contact support@divadesu.com with your order number. For damaged items, please include photos of the item and packaging if possible so we can help resolve the issue